Shipping policy
Shipping Policy
Thank you for shopping with Padelo. We are committed to delivering your order as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During high demand periods, processing times may be slightly longer.
Shipping Times
Estimated shipping times:
- United Kingdom: 5–8 business days
- United States: 5–10 business days
- Canada: 6–10 business days
- Australia: 6–10 business days
- Europe: 5–9 business days
- Rest of World: 7–12 business days
Please note that shipping times are estimates and may vary due to external factors such as customs delays or courier issues.
Shipping Costs
We offer Free Shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number. Please allow 1–3 days for tracking information to update.
Delays
In rare cases, shipping may be delayed due to high demand, logistics issues, or customs. If your order is significantly delayed, please contact our support team and we will assist you as soon as possible.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
Nestelle is not responsible for lost or stolen packages confirmed to be delivered to the address provided. If you believe your package has been lost, please contact the courier directly.